ExiTide Official Website › Blog › ExiTide 60-day guarantee
How Does the ExiTide 60-Day Money-Back Guarantee Work?
The guarantee runs 60 days from the date of purchase. Call +1 (302) 200-3480 with the order ID first, then post the bottles with your name, email and order ID inside to 40 West 57th Street, Floor 20, New York, NY 10019. Return postage is yours. Refunds are issued 3 to 5 business days after the return is credited.
- Window: 60 days from the date of purchase, unless the seller's page prints a longer window.
- Call first, with the order ID. Then post the bottles to the New York returns address.
- Return postage is the buyer's cost, so use a tracked service.
- Refund: issued 3 to 5 business days after the return is credited, then 5 to 10 days to reach the card.
- A money-back promise is a purchase policy, not a medical promise.
Want to read the guarantee on the order page too?
The seller's page shows the 60-day terms with the pack prices, before any payment details are asked for.
$49 to $79 a bottle · 60-day money-back guarantee
See today’s price and guaranteeGetexitide earns money on orders placed through this website. The checkout shows the live price before any payment details are asked for.
What are the printed refund terms?
| Fact | What is published |
|---|---|
| Guarantee window | 60 days from the date of purchase, unless the seller's page prints a longer window |
| First step | Call +1 (302) 200-3480 with the order ID |
| Order support email | [email protected] (tracking, changes, cancellations, refunds) |
| Where to post returns | 40 West 57th Street, Floor 20, New York, NY 10019, USA |
| Inside the parcel | Bottles, with full name, email address and order ID |
| Return postage | Buyer's cost |
| Refund timing | 3 to 5 business days after the return is credited, then 5 to 10 days on the card |
What does the ExiTide guarantee cover, and what does it not?
It covers your order. If you are unhappy with what you bought, you can send it back inside the window and ask for your money. That is the whole of what the Money Back Guarantee seal on the artwork says.
It does not say anything about health. A refund window is a rule the seller sets. It is not evidence that the capsule works, and it is not a medical promise. It also applies to orders placed through getexitide.com, so a bottle bought on another site is outside it.
How do you claim a refund, step by step?
- Find the order ID. It is in the order email.
- Call +1 (302) 200-3480. This comes before the parcel. The desk that can see the order can confirm that you are inside the window.
- Pack the bottles. Put your full name, the email address on the order and the order ID inside the parcel.
- Post it to 40 West 57th Street, Floor 20, New York, NY 10019, USA. Use a tracked service and keep the number.
- Wait for the credit. Refunds are issued 3 to 5 business days after the return is credited, then take 5 to 10 days to appear on the card.
Do not send the parcel to the Colorado address printed on the bottle. That is the manufacturer's address. A parcel sent there cannot be matched to an order by the retail desk.
When does the 60-day clock start?
On the date of purchase, which is the date on the order email, not the day the parcel arrives. So the days a parcel spends in transit are inside the 60. Handling and transit times are not published, and tracking arrives in the order email.
Do the date maths early. Day 50 is a sensible deadline for a decision, because the return has to be posted, received and credited. Write the purchase date somewhere you will see it.
What does a refund cost you?
Return postage is the buyer's cost and the buyer's risk, which is why a tracked service is worth the extra. On a small order, price the postage before you seal the parcel.
One detail is not published: whether the $20 shipping charge on a two-bottle order comes back with the rest. The seller does not print a separate line on it, so ask order support, with the order ID in hand, before you post anything.
How do you cancel an order or change one?
Order support handles tracking, changes, cancellations and refunds. Call +1 (302) 200-3480 or write to [email protected] with the order ID. Do not use the website address, [email protected], for orders. It cannot see them, so a request sent there only loses days.
How an order's shipping status affects a cancellation is not published, so ask when you call. If the parcel has already arrived, the return route above applies. Either way, speed helps, because the clock runs from the purchase date.
How do the packs fit the 60 days?
A bottle is 30 capsules at one a day. Two bottles is 60 days, ending the day the window closes. Three bottles is 90 days, leaving a month in hand. Six bottles is 180 days, leaving 120 days of capsules bought after the guarantee ended.
Buyers on the seller's record describe a wait of 4 to 8 weeks before judging. At the long end, 8 weeks is 56 days, which leaves only 4 days to decide. That is why this desk suggests three bottles and an early decision. Our cost guide and the article on how long ExiTide takes go further.
FDA statement, as printed on the label. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
Frequently asked questions
How long is the ExiTide money-back guarantee?
60 days from the date of purchase, unless the seller's page prints a longer window.
How do I get an ExiTide refund?
Call +1 (302) 200-3480 with the order ID first. Then post the bottles, with your full name, email address and order ID inside, to 40 West 57th Street, Floor 20, New York, NY 10019, USA.
Who pays for return postage?
The buyer. Use a tracked service and keep the tracking number until the refund shows.
How long does an ExiTide refund take?
Refunds are issued 3 to 5 business days after the return is credited, then take 5 to 10 days to appear on the card.
How do I cancel an ExiTide order?
Contact order support on +1 (302) 200-3480 or at [email protected] with the order ID. The website email address cannot see orders.
Does the guarantee cover a bottle bought on another website?
No. The 60 days is attached to orders placed through getexitide.com.
Our view
A refund promise is only worth what its steps are worth, and these steps are specific: a call, a parcel, a named address and stated timings. That is what we want to see. The costs are also stated, especially the postage back.
Our advice is to treat the 60 days as a testing period with a clear end. Decide by day 50, ring first, and keep the tracking number. A guarantee protects the order, not the outcome, and we would rather you used it calmly than not at all.
Comfortable with the terms?
If the refund steps look fair to you, see today's price and the full guarantee wording on the official order page.
$49 to $79 a bottle · 60-day money-back guarantee
See today’s price and guaranteeGetexitide earns money on orders placed through this website. The checkout shows the live price before any payment details are asked for.
Last updated
Sources named on this website and used here
- U.S. Food and Drug Administration. Structure/Function Claims. https://www.fda.gov/food/nutrition-food-labeling-and-critical-foods/structurefunction-claims
- U.S. Food and Drug Administration. Is It Really 'FDA Approved'? https://www.fda.gov/consumers/consumer-updates/it-really-fda-approved
- Federal Trade Commission. Health Products Compliance Guidance. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance