ExiTide Official Website › ExiTide Guarantee
Does ExiTide Have A Money-Back Guarantee?
Sixty days from the date of purchase. Call +1 (302) 200-3480 with the order ID first, then post the bottles to 40 West 57th Street, Floor 20, New York, NY 10019, USA with your name, email address and order ID inside. Return postage is the buyer's. Refunds are issued 3 to 5 business days after the return is credited.
How to claim on the ExiTide guarantee
- Ring +1 (302) 200-3480 with the order ID. That is the desk that can see the order; the website address cannot.
- Send them to 40 West 57th Street, Floor 20, New York, NY 10019, USA, with your full name, email address and order ID inside the parcel.
- Return postage is the buyer's cost and the buyer's risk, so keep the tracking number until the refund appears.
- Refunds are issued 3 to 5 business days after the return is credited, then take a further 5 to 10 days to show on the card.
Four steps, and the order of the first two is the part people get wrong. The call comes before the parcel — the desk that can see an order is the desk that can tell you what to send and confirm it is inside the window.
What the ExiTide sixty days is counted from
60 days from the date of purchase, unless the seller's page prints a longer window.
That is the date on the order email rather than the date the parcel arrived, so the days in transit are inside the sixty. The shipping page covers what the order email carries and how to trace a parcel that is slow.
A bottle is 30 capsules at one a day, so two bottles is exactly the length of the window and every larger order runs past it. Which pack that suits is worked through on the price page.
What to have ready before claiming on the ExiTide guarantee
- ✓The order ID. It is in the order email and it is the first thing order support asks for.
- ✓A count of what is left. The number of unopened bottles decides the size of the parcel you are posting.
- ✓The call itself. A tracking problem, a wrong pack or a duplicate charge is often settled on the phone with no return at all.
- ✓The cost of postage. It is the buyer's, so on a small order it is worth knowing the figure before the parcel is sealed.
- ✓The date of purchase. The window is 60 days from that date, and a parcel posted inside it is the point of the exercise.
What goes in an ExiTide return parcel
The bottles, and a note inside carrying your full name, the email address on the order and the order ID. Those three lines are what match a parcel to an order when it lands; a parcel without them arrives with nothing to attach it to.
Use a tracked service. Return postage is the buyer's cost and the buyer's risk — and the tracking number is the only evidence that the parcel arrived if it goes astray. Keep it until the credit shows on the card.
The call to +1 (302) 200-3480 comes first and it is the step that opens the return. The parcel follows it.
Where to post an ExiTide return
Returns for orders placed on this website go to 40 West 57th Street, Floor 20, New York, NY 10019, USA, which is this desk's returns address.
The printed label carries a different line: “ExiTide, 19655 E 35th Drive, Suite 100, Aurora, CO 80011”. That is the distributor's own address in Colorado rather than a returns desk, and the seller's page gives the same one. Both addresses, and where each of them comes from, are printed side by side on the batch page.
A parcel sent to the address on the bottle is not one this desk can match to an order, so the New York address above is the one to use and the phone call is what confirms it.
How long an ExiTide refund takes
| Stage | How long it takes |
|---|---|
| The call to order support | Before the parcel is posted, with the order ID |
| Post and transit | The service you choose, at your cost and your risk |
| The return is credited | When the parcel reaches the returns desk and is checked |
| The refund is issued | 3 to 5 business days after that |
| The credit reaches the card | A further 5 to 10 days |
The last two figures are the ones this desk works to. 60 days from the date of purchase, unless the seller's page prints a longer window.
Two of those five stages sit outside anybody's control here: the postal service you choose, and the bank that puts the credit back on the card. The rest are figures this desk works to.
Counted from the day the return is credited, the published figures come to between 8 and 15 days before the money is back, with the first leg measured in business days. The postal leg sits in front of that, which is the argument for starting a claim the week you decide rather than on day fifty-nine.
What claiming on the ExiTide guarantee costs you
The refund covers the price of the order. The postage back is the buyer's — and on a two-bottle order at $178 delivered that is a figure worth pricing before the parcel is sealed rather than after.
Whether the $20 shipping line on a two-bottle order comes back with the rest is settled on the order itself, so ask order support with the order ID in hand. They can see the order; this website cannot.
That is the practical reason the call comes before the parcel. Five minutes on the phone establishes what is going back and what is being credited, before any postage is spent on it.
Why sixty days is the number that matters with ExiTide
Buyers on this desk's record describe a wait of 4 to 8 weeks before they judge it. Set against a 60-day window that is a tight fit rather than a comfortable one: 56 days is the long end of the wait, which leaves 4 days to decide.
The short end is easier. 28 days leaves a month of the window still open, which is time enough to finish the first bottle, start the second and still ask for the money back. The trials in this category summarised by the NIH fact sheet ran up to twelve weeks, which is longer than this window, and that is worth holding in mind when the last fortnight of it arrives.
Two things follow. Start the first capsule when the parcel arrives rather than at the start of a new month, and write the date of purchase somewhere you will see it — the window is counted from that date, not from the first capsule.
What the ExiTide guarantee is not
It is a promise about the order. A buyer who is unhappy with what arrived can send it back inside 60 days and have the money, and that is the whole of what the seal in the artwork says.
It is not a statement about what the capsule does, and it is not evidence of one. A refund window is set by a seller. What a supplement is allowed to claim about itself is set out in the FDA page on structure and function claims, and no federal agency approves a dietary supplement for safety and effectiveness before it is sold. The guarantee is, in that sense, the one promise attached to this purchase that somebody has actually signed.
The outcome promises this category is known for are listed by name in the FTC consumer guidance, and none of them appears on this website. What does appear is the panel, the amounts, the price and the 60 days.
ExiTide guarantee questions
When does the ExiTide sixty days start?
On the date of purchase, which is the date on the order email, rather than on the day the parcel arrives.
Is ExiTide return postage refunded?
No. Return postage is the buyer's cost and the buyer's risk, so use a tracked service and keep the number until the credit shows.
What goes in an ExiTide return parcel?
The bottles, and a note carrying your full name, the email address on the order and the order ID. Call +1 (302) 200-3480 first; the call is what opens the return.
Where is the ExiTide return address?
40 West 57th Street, Floor 20, New York, NY 10019, USA. That is this desk's returns address, and it is the one to use for an order placed on this website.
How long does an ExiTide refund take to reach the card?
Between 8 and 15 days once the return is credited, the first leg counted in business days. The postal leg sits in front of that.
Does the ExiTide guarantee cover a bottle bought somewhere else?
No. It is attached to orders placed through this website. The channel page explains why.
Sources cited on this ExiTide page
- NIH Office of Dietary Supplements. Dietary Supplements for Weight Loss: Fact Sheet for Health Professionals. https://ods.od.nih.gov/factsheets/WeightLoss-HealthProfessional/
- Federal Trade Commission, Consumer Advice. The Truth Behind Weight Loss Ads. https://consumer.ftc.gov/articles/truth-behind-weight-loss-ads
- U.S. Food and Drug Administration. Structure/Function Claims. https://www.fda.gov/food/nutrition-food-labeling-and-critical-foods/structurefunction-claims
- U.S. Food and Drug Administration. Is It Really 'FDA Approved'? https://www.fda.gov/consumers/consumer-updates/it-really-fda-approved
Order ExiTide at the price the seller prints
Three packs, no single bottle, free US shipping on two of them and sixty days to change your mind.
$49 to $79 a bottle · 60 days to change your mind
Order ExiTide On The Official Website60-day money-back guarantee · lot EXI-26/GE-7602 · prices read on 18 September 2026