ExiTide Official Website › ExiTide Refund Policy
ExiTide Refund Policy
60 days from the date of purchase, unless the seller's page prints a longer window. Call +1 (302) 200-3480 with the order ID first, then post the bottles to 40 West 57th Street, Floor 20, New York, NY 10019, USA with your full name, email address and order ID inside. Return postage is the buyer's. Refunds are issued 3 to 5 business days after the return is credited.
How an ExiTide refund works, step by step
- Have the order ID in front of you. It is the reference the checkout gave you when you paid, and it is what order support searches on. Without it the desk has to match a parcel to a name and an address, which is where most of the delay in a refund comes from. The website address at [email protected] cannot see orders at all, so a claim sent there only costs days.
- Call order support inside the sixty days. Ring +1 (302) 200-3480 and say you want to return the bottles against that order ID. The sixty days runs from the day of purchase, so start the call with days in hand rather than on the last afternoon. Ask the desk to confirm the return address it holds for your order before you post anything.
- Put the bottles and the details in one parcel. Send them to 40 West 57th Street, Floor 20, New York, NY 10019, USA. Write your full name, the email address the order was placed with and the order ID on a sheet of paper inside the box. Those three lines are what lets the desk match a box of bottles to a payment; a parcel that arrives with none of them sits until somebody guesses.
- Post it with tracking, at your own cost. Return postage is the buyer's cost and the buyer's risk, and it is not refunded. Use a service that gives you a tracking number, keep the receipt, and keep both until the money has actually appeared. A parcel that cannot be shown to have arrived is the one argument this policy cannot settle for you.
- Watch two clocks, not one. The refund is issued 3 to 5 business days after the returned parcel is credited against the order. Your card issuer then takes a further 5 to 10 days to post it to the statement. The second clock belongs to your bank — no desk can speed it up.
What the ExiTide sixty days is counted from
The window opens on the date of purchase, which is the date the payment went through, not the date the parcel landed on your mat. Transit time comes out of the sixty days rather than being added to them — the practical window ends a little sooner than the number suggests.
60 days from the date of purchase, unless the seller's page prints a longer window. If the page you buy from prints a longer one on the day of the order, the longer window is the one that applies and the timings in the table below stay as they are.
Two dates are worth writing down when the order confirmation arrives: the purchase date, and the date sixty days after it. The second is the last day a call can start a return.
What sixty days means for each ExiTide pack
One capsule a day means a bottle is a month, which makes the guarantee and the supply directly comparable. They do not line up the same way on all three counts.
| Pack | Capsules | Days of capsules | Left over at day 60 | On the day it closes |
|---|---|---|---|---|
| 2 bottles | 60 capsules | 60 days | 0 days | None. The last capsule is taken on the day the window closes. |
| 3 bottles | 90 capsules | 90 days | 30 days | One bottle of the three, a month of capsules, still sealed. |
| 6 bottles | 180 capsules | 180 days | 120 days | Four bottles of the six, two thirds of what you paid for, still sealed. |
One capsule a day, thirty to a bottle, so days of capsules and days of guarantee can be compared directly. The seller marks the six-bottle order best value and this desk suggests three; both positions are printed on the pricing page.
Which ExiTide pack the window actually fits
Only the two-bottle order finishes inside the guarantee. Sixty capsules at one a day is sixty days, so the last capsule and the last day of the window arrive together, and the decision is made on a bottle you have entirely used.
The three-bottle order leaves a month of capsules in hand at day sixty. That is the count this desk suggests, because buyers here most often describe waiting 4 to 8 weeks before they judge it, and ninety capsules clears that wait with a month to spare.
The six-bottle order is a hundred and eighty days of capsules against a sixty-day window. Four of the six bottles are still sealed on the day it closes, which is two thirds of what you paid for, bought on a decision the guarantee no longer covers. It is the lowest price a bottle and it is also the largest commitment made before you know the answer — both of those are true at once.
What goes inside an ExiTide return parcel
Three lines of paper are the difference between a refund that is processed on arrival and one that waits for somebody to work out whose bottles these are.
- ✓Every bottle from the order, opened or sealed, in one box where you can.
- ✓Your full name, written exactly as the order was placed.
- ✓The email address the order confirmation went to.
- ✓The order ID, which is the line that does the actual matching.
- ✓Nothing else is asked for. Do not post cash, cards or the original payment details to 40 West 57th Street, Floor 20, New York, NY 10019, USA or anywhere else.
Who pays to send ExiTide back, and why tracking matters
Return postage is the buyer's. That is the term as this desk holds it, and it is worth knowing before you order rather than after, because it sets a floor under what a sixty-day trial costs you even if you send everything back.
Use a tracked service. The reason is narrow and practical: the refund clock starts when the parcel is credited against your order, so the only evidence that matters is evidence of arrival. A tracking number turns a disagreement about whether a box was sent into a fact anybody can look up.
Keep the postage receipt and the tracking reference until the money is on your statement, not until the parcel is marked delivered — those are two different days.
How long an ExiTide refund takes, end to end
Three to five business days after the return is credited, the refund is issued. Five to ten days after that, it appears on the card. Added together with the time the parcel spends in the post, a return begun on the day the bottles are posted is typically a two to three week wait before the money is visible.
The second half of that is not this desk's clock. Once a refund is issued it sits with the card issuer, and a bank that batches refunds weekly will take a week whatever anybody does. If the full ten days pass with nothing showing, call +1 (302) 200-3480 with the order ID and ask for the date the refund was issued, then take that date to your bank.
What the ExiTide refund does and does not cover
- It covers the price of the order placed through the checkout on this website.
- It does not cover the return postage, which is the buyer's cost and the buyer's risk.
- Whether the $20 shipping charge on a two-bottle order comes back with the order price is a question for order support on the call, and the honest answer here is that this desk holds no written term either way.
- It is a purchase policy. It is not a promise about what the capsule does, and no refund route can be one.
- It applies to orders placed here. A bottle bought from a marketplace listing is covered by whatever that seller offers, which may be nothing.
- It survives the bottle being opened. The window exists so the capsule can be taken, and a guarantee that required a sealed bottle would be a guarantee on an unopened box.
The ExiTide refund policy in a single table
| Term | What applies |
|---|---|
| Who it covers | Orders placed through the checkout on this website, with an order ID |
| Window | 60 days from the date of purchase, unless the seller's page prints a longer one on the day you buy |
| First step | A call to order support on +1 (302) 200-3480 with the order ID |
| Return address | 40 West 57th Street, Floor 20, New York, NY 10019, USA |
| Inside the parcel | The bottles, plus your full name, email address and order ID |
| Return postage | Paid by the buyer, tracked, and not refunded |
| Refund issued | 3 to 5 business days after the return is credited |
| On your card | A further 5 to 10 days, controlled by your card issuer |
| Shipping charged at checkout | Ask on the call; the policy this desk holds covers the order price and is silent on the $20 charge |
| Cancelling before dispatch | Ask order support straight away, the same day if you can |
| Bottles bought elsewhere | Outside this policy; the seller you bought from sets its own |
| What it is not | A promise about what the capsule does for you |
Prices attached to these terms were read from the seller’s page on 18 September 2026. The checkout shows the current figure before any payment details are asked for.
Why the ExiTide guarantee is not evidence about the capsule
A money-back window is a term of sale. It says the seller will take the bottles back; it says nothing about whether the eleven ingredients on the panel do anything at the amounts printed. The FTC's standard for any objective product claim is adequate substantiation before the claim is made, and its health products compliance guidance is explicit that a disclosure does not rescue a claim the evidence will not carry.
So this page is careful about what it is offering you. Sixty days of protection on the payment, and a dose comparison on the ingredients page that tells you what the capsule actually delivers against what the research used. Those are two different kinds of reassurance — only the second is about the product.
Sources cited on this ExiTide page
- Federal Trade Commission. Health Products Compliance Guidance. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
More about ExiTide
Order ExiTide with the terms printed before you buy
The guarantee, the refund route and the addresses are all on this website before the checkout, not after it.
$49 to $79 a bottle · 60 days to change your mind
Order ExiTide On The Official Website60-day money-back guarantee · lot EXI-26/GE-7602 · prices read on 18 September 2026