ExiTide Official Website › Contact Getexitide
Contact Getexitide About ExiTide
Order support is +1 (302) 200-3480 and [email protected]: tracking, changes, cancellations and refunds. The website desk is [email protected], Mon–Fri 9:00am–5:00pm ET: pages, corrections, privacy and press. The website address cannot see orders. Orders themselves go through the checkout, never by phone.
Which ExiTide desk to use, and what each one can do
Order support
Tracking, changes, cancellations and refunds. Have the order ID ready: it is the first thing this desk asks for.
Call +1 (302) 200-3480The website desk
Pages, typos, corrections, privacy and press. This address cannot see orders, so a refund request sent here only loses days.
Write to the website deskBoth desks are real and both answer. What separates them is what each one can see — an order, or a page.
Which ExiTide desk handles what, subject by subject
| What you need | Where it goes | What to have ready |
|---|---|---|
| Where is my parcel? | Order support, +1 (302) 200-3480 or [email protected] | The order ID and the email address the order was placed with. |
| Change the delivery address | Order support, by phone | The order ID. Call as early as you can, because once a parcel is with the carrier the address on it is fixed. |
| Cancel an order | Order support, by phone | The order ID, and the date you placed it if the confirmation email has gone missing. |
| Claim on the sixty-day guarantee | Order support first, then post the bottles | The order ID, the bottles, and a tracked postage receipt you keep until the money lands. |
| Place an order | The checkout on this website | Nothing. Orders are not taken by phone or by email. |
| A figure on a page here looks wrong | The website desk, [email protected] | The address of the page and the line you are disputing. |
| A privacy request about your data | The website desk | The email address used at the checkout. |
| Press, or a correction from a third party | The website desk | What you are writing and the deadline you are writing to. |
| What is actually in the capsule | The label page prints the panel in full | The bottle, if you have one. The panel on it should match the panel published here. |
Where Getexitide is, and where ExiTide returns go
| What for | Where |
|---|---|
| Office | 160 Varick Street, Floor 9, New York, NY 10013, USA |
| Returns | 40 West 57th Street, Floor 20, New York, NY 10019, USA |
| Order support | +1 (302) 200-3480 · [email protected] |
| Website, corrections, privacy, press | [email protected] · Mon–Fri 9:00am–5:00pm ET |
| Lot shipped | EXI-26/GE-7602 |
| Certificate reference | EXI-7602-26-GE |
Three addresses, three jobs. The office on Varick Street takes correspondence. Returns go to 40 West 57th Street. The address printed on the bottle's own label belongs to the manufacturer in Aurora, Colorado, and a parcel posted there is not a return this desk can credit.
So confirm the return address on the phone before anything is posted — return postage is the buyer's cost, which makes a box sent to the wrong state money spent twice. The batch page prints both addresses side by side with the source of each.
What each ExiTide desk can do for you
Order support can
- Find an order and say where the parcel has reached.
- Change a delivery address or cancel, while the parcel is still here.
- Start a refund and confirm the return address for your order.
- Match the lot stamped on a bottle base to the order that sent it.
- Tell you what was charged, and when.
The website desk can
- Correct a figure, a price date or a typo on any page here.
- Answer a question about the printed panel and point at the line.
- Handle a privacy request about data this website holds.
- Take a press enquiry or a correction from a third party.
- Say which desk to write to instead, which is often the whole answer.
The website address cannot see orders. It has no route into the order system, no card details and no way to move a parcel, so a refund request sent there loses days before it reaches anyone who can act on it. If one sentence from this page is worth keeping, that is the one.
The phone number is order support and it is not a sales line — nobody there will take a card number, because orders go through the checkout on this website and nowhere else.
What to have ready before calling about ExiTide
- The order ID. It is in the confirmation email and it is the first thing asked for on the call.
- The email address used at the checkout, which is how an order is found when the ID has gone astray.
- The bottle, if the question is about the capsule. The lot is stamped on the base and reads EXI-26/GE-7602.
- The date you ordered, to the nearest day.
- How many bottles you are sending back, if the call is about the guarantee.
With those five things a call takes a couple of minutes. Without the order ID it usually takes two calls, because the desk has to match a parcel to a name and an address first.
If you are calling about the capsule rather than the order, have the bottle in front of you. Most questions that reach the website desk are answered by the panel on the back of it, and the label page prints the same eleven amounts in the same order.
Why ExiTide orders go through the checkout only
Three reasons, and none of them is procedure for its own sake.
The checkout shows the current price before any payment details are asked for. Prices on these pages were read on 18 September 2026 and carry that date for exactly that reason, because a page is a snapshot and a checkout is not.
It also produces a record both sides can point at — an order ID, a confirmation email and a line on a card statement. A refund claim rests on that order ID, and a card number read down a telephone produces none of it.
And it is where the terms attach. The sixty-day window described on this website belongs to orders placed through this website. A bottle bought from a marketplace listing sits outside it, which is the whole of what the where-to-buy page is about.
When each ExiTide desk answers, and when the clock matters
The website desk reads mail Mon–Fri 9:00am–5:00pm ET. Order support is the number to call for anything with a deadline attached to it.
Two clocks run on an order. The guarantee is sixty days from the date of purchase. The refund itself is issued 3 to 5 business days after the returned parcel is credited, and then takes a further 5 to 10 days to appear on the card.
Read together those mean a claim opened in the last week of the window is tight but workable, while a claim emailed to the wrong desk on day 58 is neither — so ring first, then post.
Handling and transit times for outbound orders are set by the seller and not published, and the tracking number arrives in the order email rather than on this website. The shipping page carries what is known about both.
ExiTide contact questions
Who do I call about an ExiTide order?
Order support on +1 (302) 200-3480, or [email protected]. That desk can see the order, and it asks for the order ID first because that is what it searches on.
Can I order ExiTide by phone?
No. Orders go through the checkout on this website. The phone line handles tracking, changes, cancellations and refunds, and nobody there will take a card number.
What is the ExiTide website address for?
[email protected], Mon–Fri 9:00am–5:00pm ET. Pages, typos, corrections, privacy and press. It cannot see orders, so a question about a parcel only loses days there.
Where do ExiTide returns go?
40 West 57th Street, Floor 20, New York, NY 10019, USA. Call order support first, then post the bottles with your full name, email address and order ID inside the parcel.
Can the website desk tell me where my ExiTide parcel is?
No. It has no view of the order system at all. +1 (302) 200-3480 can, and will ask for the order ID before anything else.
Is ExiTide FDA approved?
No dietary supplement is. The FDA states that by statute it does not approve dietary supplements for safety and effectiveness. The testing and quality page reads each seal on the artwork one at a time.
Who is responsible if a claim on the ExiTide bottle is wrong?
Whoever printed it. The FDA puts responsibility for the accuracy and truthfulness of a structure/function claim on the manufacturer rather than on the agency. If a line on this website is wrong, write to the website desk and the page changes.
Should I take the ExiTide bottle to an appointment?
Yes, and it is the short way to a useful answer. The National Institute on Aging makes the point that supplements can interact with prescriptions, and this panel names eleven ingredients with an amount printed beside every one.
Sources cited on this ExiTide page
- U.S. Food and Drug Administration. Is It Really 'FDA Approved'? https://www.fda.gov/consumers/consumer-updates/it-really-fda-approved
- U.S. Food and Drug Administration. Structure/Function Claims. https://www.fda.gov/food/nutrition-food-labeling-and-critical-foods/structurefunction-claims
- National Institute on Aging. Dietary Supplements for Older Adults. https://www.nia.nih.gov/health/vitamins-and-supplements/dietary-supplements-older-adults
Order ExiTide with one desk behind the whole order
Tracking, changes, cancellations and refunds all go through the same number, and the guarantee runs sixty days.
$49 to $79 a bottle · 60 days to change your mind
Order ExiTide On The Official Website60-day money-back guarantee · lot EXI-26/GE-7602 · prices read on 18 September 2026