ExiTide Official Website › Blog › Exitide refund
Exitide Refund Policy: Call First, Then Post the Bottles
An Exitide refund starts with a phone call, not a parcel. You have 60 days from the date of purchase. Call +1 (302) 200-3480 with your order ID, then post the bottles to the New York returns address. Return postage is yours, and the refund is issued 3 to 5 business days after the return is credited.
- Window: 60 days from the date of purchase, counted from the day the payment went through.
- First step: call +1 (302) 200-3480 with the order ID. The call comes before the parcel.
- Return address: 40 West 57th Street, Floor 20, New York, NY 10019, USA. Not the Colorado address on the label.
- Return postage is paid by the buyer, and the parcel is the buyer's risk until it is credited.
- Refund issued 3 to 5 business days after the return is credited, then 5 to 10 more days to reach the card.
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$49 to $79 a bottle · 60-day money-back guarantee
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An Exitide refund is simple once you know the order of the steps. The seller offers a 60-day money-back guarantee, and it is a promise about your purchase, not about your health. This guide covers the steps, the address, the timing and the costs, using only what this website publishes.
How does an Exitide refund work, step by step?
There are five steps, and the order of the first two is the part people get wrong. Have the order ID in front of you before you start. It is in the order email, and it is the first thing order support asks for.
Step one: call. Ring +1 (302) 200-3480 inside the 60 days and say you want to return the bottles against that order ID. Start the call with days in hand rather than on the last afternoon. Ask order support to confirm the return address it holds for your order before you post anything.
Step two: pack the parcel. Put every bottle from the order in one box where you can. The site says the guarantee survives the bottle being opened, so an opened bottle is not a reason to skip the claim. Write your full name, the email address on the order and the order ID on a sheet of paper and put it inside.
Step three: post it with tracking. Return postage is the buyer's cost and the buyer's risk, and it is not refunded. Use a tracked service and keep the receipt and the tracking number until the money has actually appeared.
Step four and five: wait for the credit, then the refund. The refund is issued 3 to 5 business days after the returned parcel is credited against the order. Your card issuer then takes a further 5 to 10 days to show it on the statement.
How many days do you have to ask for a refund?
You have 60 days from the date of purchase. That is the day the payment went through, not the day the parcel reached you. Days spent in transit come out of the 60, so the practical window ends a little sooner than the number suggests. The site suggests writing down two dates when the order email arrives: the purchase date, and the date 60 days after it.
The window also lines up with the pack you buy. A bottle holds 30 capsules and the label asks for one a day, so a bottle is a month. That makes it easy to see how much will be left when the guarantee closes.
| Pack | Days of capsules | Left at day 60 |
|---|---|---|
| 2 bottles | 60 days | None. The last capsule falls on the day the window closes. |
| 3 bottles | 90 days | 30 days, one sealed bottle |
| 6 bottles | 180 days | 120 days, four sealed bottles |
Only the two-bottle order finishes inside the window. If you think you may want to use the guarantee, that is worth knowing before you choose a pack.
Where do you post the bottles?
Post them to 40 West 57th Street, Floor 20, New York, NY 10019, USA. This is the returns address for orders placed on this website. It is not the address printed on the bottle.
The label carries a different line in Aurora, Colorado. That is the distributor's own address, not a returns address. A parcel sent there cannot be matched to an order here, and the 60 days keeps running while it travels. One wrong label can cost you the bottles and the window together.
A third address, 160 Varick Street, Floor 9, New York, NY 10013, is the office address in the footer. It is for correspondence and it is not a returns address either. If you bought somewhere other than this website, use the address on your own paperwork, because a bottle bought elsewhere sits outside this policy.
How long does an Exitide refund take to arrive?
Count it in stages. The call comes first. Then the parcel travels, at the speed of the service you chose. When the return is credited, the refund is issued 3 to 5 business days later. Your bank then needs 5 to 10 more days to put it on the card.
The site adds those published figures up to between 8 and 15 days from the credit to the money, with the first leg counted in business days. The postal leg sits in front of that. This is the case for starting a claim the week you decide, rather than on day 59.
Two of the stages are outside anyone's control here: the post and the bank. No one can speed up the second one for you.
What does claiming a refund cost you?
The refund covers the price of the order. The postage back is yours. On a two-bottle order the delivered total is $178, which is $158 plus $20 US shipping, so the postage is worth pricing before the parcel is sealed.
Whether the $20 shipping line comes back with the rest is not stated on the policy pages. Ask order support while you are on the call, with the order ID in hand. They can see the order, and this website cannot.
The website email address handles pages, corrections, privacy and press. It cannot see orders at all, so a refund request sent there only loses days.
What are the refund, price and guarantee facts?
| Fact | What is published |
|---|---|
| Guarantee window | 60 days from the date of purchase |
| First step | Call +1 (302) 200-3480 with the order ID |
| Return address | 40 West 57th Street, Floor 20, New York, NY 10019, USA |
| Inside the parcel | The bottles, plus your full name, email address and order ID |
| Return postage | Paid by the buyer, tracked, not refunded |
| Refund issued | 3 to 5 business days after the return is credited |
| On your card | A further 5 to 10 days, set by the card issuer |
| Packs | 2 bottles $158 plus $20 US shipping; 3 bottles $207; 6 bottles $294, with free US shipping on 3 and 6 |
What is not published about refunds?
- The cost of return postage is not published, because it depends on the service you pick.
- Whether the $20 outbound shipping charge is refunded is not stated. Ask on the call.
- Handling and transit times for the original order are not published, so the site prints none.
- The guarantee says nothing about what the capsule will do for you. It speaks only to the purchase.
The seller's page can print a longer window than 60 days. If the page you buy from prints one on the day of your order, the longer window applies.
Frequently asked questions
How long do I have to ask for an Exitide refund?
You have 60 days from the date of purchase. That is the day the payment went through, not the day the parcel arrived, so transit days are inside the 60.
Do I call first or post the bottles first?
Call first. Ring +1 (302) 200-3480 with the order ID, confirm the return address, and only then post the parcel.
Where do I send the bottles?
Send them to 40 West 57th Street, Floor 20, New York, NY 10019, USA, with your full name, email address and order ID inside. Do not use the Colorado address printed on the bottle.
Who pays the return postage?
The buyer. Use a tracked service and keep the number until the refund appears, because the parcel is the buyer's risk until it is credited.
How long until the money is back?
The refund is issued 3 to 5 business days after the return is credited. Your card issuer then takes a further 5 to 10 days to show it.
Does the refund include the $20 shipping on a two-bottle order?
The policy pages do not say. Ask order support on the call, with the order ID in hand.
How do I cancel an ExiTide order?
Call order support at +1 (302) 200-3480 with your order ID. This site publishes no separate online cancellation form, and the 60-day refund process covers orders already placed.
Can I return opened ExiTide bottles?
The guarantee asks you to post the bottles back with your name, email and order ID inside. This site does not say the bottles must be unopened, so confirm on the phone first.
Our view
The refund process is plain, and it asks two things of you: act early, and call before you post. Both are easy. The cost to you is the return postage, and that is stated up front, which is how it should be.
What the guarantee cannot do is tell you whether the capsule suits you. No trial of the finished formula has been published. So treat the 60 days as protection on the payment, judge the capsule on the weeks you actually take it, and keep the order ID somewhere you will find it.
ExiTide is a dietary supplement. It is not a drug, and no dietary supplement is FDA approved.
Related reading: the 60-day guarantee page, does the 60-day money-back guarantee work and the official order page.
Happy to try it with a clear way out?
The seller gives you 60 days from purchase, with return postage at your cost. See today's price and the terms before you choose a pack.
$49 to $79 a bottle · 60-day money-back guarantee
See today’s price and guaranteeGetexitide earns money on orders placed through this website. The checkout shows the live price before any payment details are asked for.
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Sources named on this website and used here
- U.S. Food and Drug Administration. Is It Really 'FDA Approved'? https://www.fda.gov/consumers/consumer-updates/it-really-fda-approved