ExiTide Official Website › Blog › Contact ExiTide support
How Do I Contact ExiTide Support, Cancel an Order or Ask About a Subscription?
For tracking, changes, cancellations and refunds, call order support on +1 (302) 200-3480 or write to [email protected], with your order ID ready. The website email cannot see orders. A subscription or auto-ship plan is not published, so read the checkout carefully and confirm what you agreed to in the order email.
- Order support lines are +1 (302) 200-3480 by phone and [email protected] by email, for tracking, changes, cancellations and refunds.
- Website desk: [email protected], Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
- You can place an order only at the checkout, not by phone.
- A subscription or auto-ship plan is not published.
- Returns go to 40 West 57th Street, Floor 20, New York, NY 10019, USA, after a call with the order ID.
Prefer to know the support route before you order?
Everything on this page is printed on the site before the checkout, not after it.
$49 to $79 a bottle · 60-day money-back guarantee
See today’s price and guaranteeGetexitide earns money on orders placed through this website. The checkout shows the live price before any payment details are asked for.
Which ExiTide number or email should you use?
There are two contact routes, and mixing them up costs days. One can see your order. The other cannot.
| Route | Details | Use it for |
|---|---|---|
| Order support | +1 (302) 200-3480 and [email protected] | Tracking, changes, cancellations, refunds |
| Website desk | [email protected], Mon-Fri 9:00am-5:00pm ET | Pages, corrections, privacy, press |
The site is blunt about it: the website address cannot see orders. A refund request sent there only loses days. Opening hours for the order support line are not published, so this page cannot give a time window for calls.
How do you cancel or change an order?
Ask as soon as you can. The same day is best. A cancellation before the parcel is dispatched is simpler for everyone than a refund after it.
- Find the order email. It carries the order ID, the pack, the delivery address and, later, the tracking number.
- Call +1 (302) 200-3480 with the order ID, or write to [email protected] with the same details.
- Say plainly whether you want to cancel, change the address or ask something else.
- Write down what you were told, and keep the order email.
A delivery address can be changed while the order is still with the seller. When a tracking number has been issued, any redirect has to come from the carrier. The written terms give no cut-off time for changes. That detail is unpublished, so ask.
Is there an ExiTide subscription or auto-ship plan?
No subscription plan is published. The material behind this page shows one-time checkout orders and nothing more, so it cannot say that a subscription exists, and it cannot say that one does not.
That is a reason to read, not a reason to worry. Here is a calm way to handle it.
- Read each line of the checkout before you pay. It shows the live price first.
- Untick any box that has been ticked for you to ship repeat orders.
- After you pay, read the order email and confirm that it describes one order and one pack.
- If anything looks unclear, ask order support before the parcel is dispatched.
The privacy page adds that there is no marketing list on this website, so there is nothing to unsubscribe from there.
What should you have ready before you call?
Having the right details turns a ten-minute call into a two-minute one.
- The order ID, which is the first thing asked for.
- The email address on the order.
- The date of purchase. The 60-day window counts from that date.
- The lot code on the base of the bottle, if your question is about a bottle that has arrived. Lot EXI-26/GE-7602 is the one this desk holds paperwork against.
- What you want: cancel, change, trace, or return.
What are the contact, refund and guarantee facts?
| Fact | What is published |
|---|---|
| Order placing | Checkout only, never by phone or email |
| Guarantee | 60 days from the date of purchase |
| First step for a return | Call +1 (302) 200-3480 with the order ID |
| Return address | 40 West 57th Street, Floor 20, New York, NY 10019, USA |
| Inside the parcel | The bottles, plus full name, email address and order ID |
| Return postage | Buyer's cost |
| Refund timing | 3 to 5 business days after the return is credited, then 5 to 10 days to the card |
| Subscription | Not published |
What if you want a refund instead?
The call comes before the parcel. It opens the return and lets the desk confirm the address it holds for your order. Then post the bottles with a note carrying your full name, the email address on the order and the order ID. Use a tracked service and keep the number until the money shows on your card.
Do not send a return to the Aurora, Colorado address printed on the bottle. That is the manufacturer's distribution address, not this desk's returns address. The step-by-step version is on the refund policy page, and our guarantee article works through the timing.
Remember that the refund is a purchase policy. It says nothing about what the capsule does for you.
When do you use the website desk instead?
Use [email protected] for things about the pages themselves: a typo, a correction, a privacy question or a press request. Corrections move the review date forward on the page.
If you are not sure which route to use, start with the question: does this involve an order? If yes, use order support. If no, use the website desk. If you have a health question about the capsule, that belongs with your own doctor, not with either desk.
What is not published about support?
- The opening hours of the order support line.
- A cut-off time for cancelling before dispatch.
- A subscription or auto-ship plan.
- Handling and transit times, which affect how soon a cancellation window closes.
The FDA approves no dietary supplement, and ExiTide, which is not a drug, is no exception.
Frequently asked questions
How can I cancel my ExiTide order?
Phone order support on +1 (302) 200-3480 with the order ID, or email [email protected], as early as you can. Cancelling before dispatch is simpler than a refund afterwards.
Who do I contact about tracking or a refund?
Order support, on +1 (302) 200-3480 or at [email protected]. The website email at [email protected] cannot see orders.
Does ExiTide have a subscription?
No subscription or auto-ship plan is published. Read the checkout carefully, untick any pre-ticked repeat-shipment box and confirm in the order email what you agreed to.
Can I order ExiTide by phone?
No. Orders go through the checkout only. The phone number is order support for existing orders.
Where do I send a return?
To 40 West 57th Street, Floor 20, New York, NY 10019, USA, after calling order support with the order ID. Return postage is the buyer's cost.
How long does a refund take?
The refund is issued 3 to 5 business days after the return is credited, then takes a further 5 to 10 days to reach the card.
Our view
Support on this site is simple once you know which door to knock on. Order support can see orders. The website desk can fix pages. Keep the order ID close, call early, and write things down.
The one gap worth naming is the subscription question. Because nothing is published, the safest habit is to read the checkout and the order email as if you were checking a bank statement. That takes two minutes and removes the doubt. For anything about your health, your own doctor is the right contact.
Know the exit before you step in
The 60-day window, the returns address and the support route are all printed before you pay. See today's price and the guarantee terms.
$49 to $79 a bottle · 60-day money-back guarantee
See today’s price and guaranteeGetexitide earns money on orders placed through this website. The checkout shows the live price before any payment details are asked for.
Last updated
Sources named on this website and used here
- U.S. Food and Drug Administration. Is It Really 'FDA Approved'? https://www.fda.gov/consumers/consumer-updates/it-really-fda-approved